Free shipping orders over $300
28 Day refund and returns policy
Free shipping orders over $300


Your privacy

At Calou keeping your personal information private is important to us and we do this in accordance with Australian Law, we are committed to protecting the privacy of any information provided by our customers.
We recommend you read through this document carefully. If you have any queries, please contact us

Collection of data

Collecting client information such as your name, address, phone number, email and credit card details is an integral part of providing many of the services we do at Calou. Circumstances where we are required to collect personal details from you include:

  • Purchasing items online
  • Request to join our mailing list
  • Repairs and replacements
  • Joining our Cardholder program

This data is used to manage and complete your orders, keep you up to date with promotional sales and events and inform you of any changes to our website and stores. WIH does not sell, rent or disclose your personal details unless required to by law. We may share some of the personal information we collect with service providers, and contractors who help us provide particular services. We would like to assure you that your information will not be divulged, excepting the aforementioned circumstances.

Website & Credit card Security

WIH uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security.To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ?https? rather than just ?http.? It is important for you to protect against unauthorized access to your password and your computer.
Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

How you can gain access to your information

If you wish to view or change the information you have provided to us at anytime, please send your request to


We understand the importance of your information and we treat it as strictly confidential. We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.

Your rights

While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Having said that, some of our services can only be provided if we have certain information. Your information may also be used for the purpose of introducing other products that we believe might be of interest to you. If you are not completely satisfied with anything set out in this statement, you may lodge a query in writing via email to 

Promotional Communication

By signing up to our and mailing list, you are consenting to receive promotional material from Calou. If you wish to unsubscribe to our mailing lists please click on the unsubscribe link at the bottom of any of our email correspondence.

Changes to our Privacy Policy

If any changes to these policies occur, we will notify our customers by updating this section of our website. If you have any questions regarding our privacy policy or any other matter, please contact us via email on