Free shipping orders over $300
28 Day refund and returns policy
Free shipping orders over $300

User Agreement

  1. By using the website (the “Website”) you signify your agreement to be bound by these terms and conditions (the “Agreement”).  Please read this Agreement carefully before using the Website. 
  2. This Agreement is formed between you (the Website user, referred to as you and your) and Calou (referred to as we, us and our).
  3. If you do not agree to any terms and conditions of this Agreement you must not use the Website.
  4. We may change the terms and conditions of this Agreement at any time or from time to time and you agree to be bound by the changes by continuing to use the Website.  You should regularly check this Agreement to make sure you are familiar with the most current version.
  5. In this Agreement the words “product” and “item” are used interchangeably and include both singular and plural tenses.

User Representations

You represent and warrant that:

  1. a) You are at least 18 years of age; and
  2. b) You are legally entitled to enter into a legally binding agreement with us.

Use of the Website

  1. You agree that your use of the Website will be and is in accordance with this Agreement, and any applicable law or regulation. 
  2. You must not engage in any activity that interferes with or disrupts the Website, its servers or networks that host the Website, or interferes with security-related features of the Website. 
  3. You must not copy, use or distribute content from the Website except as permitted by this Agreement, by law or with our prior written consent.
  4. You understand and agree that any abusive, fraudulent or illegal activity may be actionable by us, including but not limited to civil or criminal prosecution and/ or referral to the appropriate law enforcement authorities. 
  5. You are solely responsible for the activity that occurs on your account (including orders placed using your account).  You agree to keep your account password secure and you acknowledge that we are not responsible for any unauthorized activity on your account if you fail to keep your login information secure. 
  6. You must not use another user’s account without our and the other user’s express permission. 
  7. If you suspect or become aware of any unauthorized use of your account or that your password is no longer secure you must notify us immediately and take immediate steps to change your password on the Website. 
  8. We may at any time terminate your account for abuse of the Website.


  1. Information on the Website concerning products, fit, size charts, care and content information, product origin and delivery (among other information) is based on material provided by our suppliers, manufacturers and third party providers.  You understand that while we make every effort to ensure the accuracy of this information we cannot be held responsible for any inaccuracies or errors that are the result of incorrect information supplied to us, or due to our suppliers changing product specifications without notice to us. 
  2. Due to variations in individual screen calibrations you understand that product delivered may vary slightly in colour from product seen on screen.


  1. Except where we are not permitted to by law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website or use thereof.  This includes but is not limited to:
  2. a) any loss or damage that may occur as a result of errors or inaccuracies on the Website;
  3. b) your reliance or non-reliance on any information contained on or referred to on the Website or any linked Website;
  4. c) any unauthorized access to or use of our secure servers and/ or personal or financial information stored on the servers;
  5. d) any bugs, viruses, Trojan horses or harmful code which may be transmitted to or through our Website by any third party.
  6. We do not warrant, guarantee or assume responsibility for any product or service displayed on or connected with the Website. 
  7. Where any law provides a consumer guarantee which may not be lawfully excluded, our liability will be limited to the extent provided by law. 

Orders & Fulfilment

  1. Products displayed on the Website are an invitation to treat only.  When you place an order on the Website to purchase a product or products at the specified price it is an offer to purchase under the terms and conditions of this Agreement. 
  2. Products placed in your cart are not reserved for you until the purchase process is completed.  Orders are only confirmed once full payment has been received. 
  3. You must review your order carefully before placing it.  Orders cannot be cancelled by you once confirmed. 
  4. We may cancel confirmed orders in the event that the product or products ordered cannot be fulfilled for any reason.  If this occurs we will fully refund any payments made in connection with the product/s.  Except as required by law, we will not be liable to you for any loss arising from the cancellation or nonfulfillment of your order.  
  5. Subject to this Agreement, we will dispatch the products shown on your order confirmation.  Our best endeavors will be used to ensure stated delivery timeframes are met however many factors beyond our control can affect stated timeframes and therefore we cannot guarantee that orders will be delivered within these timeframes. 


  1. Please ensure the shipping address entered is correct as we are unable to redirect orders once they have left our control. 
  2. Purchases are not dispatched until your billing details are confirmed with your card issuer.  We are not responsible for delays caused by your bank but will ship your order expeditiously after confirmation. 
  3. For Australian shipping addresses items are sent via Australia Post Express Service for next day delivery.  For international addresses items are sent via TNT International Courier.  Tracking information for all orders are emailed to you upon dispatch. 
  4. International purchases may incur duties and taxes upon arrival in the destination country.  Any such local duties / taxes owing on the delivery are the responsibility of the customer. 

Price, Payment & Use of Discount codes

  1. All prices on the Website are in Australian dollars and include GST where applicable.
  2. Prices are subject to change but no price adjustments will be made on confirmed orders whether or not dispatch has occurred. 
  3. Payment in full is required before goods will be dispatched.  If payment is declined by your bank or credit card issuer we cannot hold the products in your order or guarantee their availability should you try to order the product/s again.
  4. From time to time the Website may offer various discount codes. Only one discount code may be used per order. 

Title & Risk

Ownership of all products ordered from the Website is retained by us until payment is received in full, including for delivery or other charges. 

Risk in the products ordered passes to you on delivery.